This is just a community forum. Nobody from Google monitors this forum.
You will need to contact support and hope they do better for you than
they have most of us. Best wishes!
We are very happy with our Ecobee.Ours acted like yours for a while - it
would sometimes get connected for a bit before losing it again.Then it
stopped connecting at all.
Replacing it with an Ecobee worked for me. Nest support didn't have a
better solution for this issue. They actually suggested I just live with
a broken smart thermostat because it partially worked still (as a dumb
thermostat)
Hi Edward,In my case, I went through all the troubleshooting steps with
tech support, only for them to decide it was broke, but lucky me, I
could keep using it as a dumb thermostat. That's when I removed it and
replaced it with an Ecobee.
