For me, they’re asking for a lot of information — the generation of my
doorbell (2nd generation), my Wi-Fi router, etc. They’re suggesting I
reset my doorbell to factory settings. Yesterday, I tweaked 2 or 3
settings, including night vision, and duri...
Yes, I'm using a wired connection. Their battery story doesn’t hold up;
if that were the issue, the doorbell wouldn’t work at all. In my
opinion, it's a problem with the transfer to the cloud. I have also
opened a support ticket.
