Hi Frances, Feel free to close my case. My replacement device arrived a
few weeks back and it's been working fine with all the latest software
updates. Regards.
If you cannot factory reset the device using documented steps then
unfortunately you'll probably need to replace the device as there's no
way to update the system firmware or OS when it's in this state. I would
suggest you contact Google Support and ...
Thank you for the follow up.I did hear back from Support and they issued
me an RMA number for my old device. Just waiting on UPS now for the
replacement to arrive in the next few days. Cheers.
FYI - I got in touch with someone from Google Support today. They
confirmed that the recent OS update has bricked hub devices with certain
firmware revisions. They've been flooded with similar calls from other
customers with this exact same problem.I...
