This is exactly what happens. And no one from the help desk can do
anything, nor do they understand what they are doing (let alone know
English) enough to be able to understand the issues we are having, and
that rebooting the device doesn't help.
I am currently trying to rename my Google nest hub, and I am going to
settings, device information, clicking name, changing the name, and
hitting save. And even though I am doing everything correct, the name is
not changing and I have rebooted the de...