Google Nest Community

That's good advice to everyone. Sounds like they are either deliberately trying to grind people down, or as suggest their customer service is a mess. Good that we light be able to get our money back if we persist. Thanks for the update.

Well that's a cop-out isn't it. They obviously dIdnt say that to WHICH. Their attitude to their customers stinks.

HI, according to a WHICH review, they contacted Google who responded by saying that a full refund would be given to scottish customers who bought a nest smoke alarm within the last 3 years. Can you confirm this? Thanks