I am once again having this issue. I have two thermostats models 1.4, SW
1.1-9. Both are now disconnecting multiple times per day at different
times. Both are within 20 feet of the router
Still no resolution, tried all the troubleshooting steps, spoke to
support and they told me to look at the router. If the router was the
issue the 2nd thermostat that is further away from the router would also
be displaying the same issue, it does no...
MeganAnn: I just did a factory reset on mine as after reading your post
I realized this is the one step I had not tired. If this does not work
will return to store Thanks