Anyone else having problems with a black screen on the LIVE feed, no audio on video clips, and the app freezing? Also some of the video clips show a circle with an i in the middle. The WiFi is great, the speed has been tested on my phone and I was told by NEST is was great. I am up to date on updates on my phone and the Google app. I have had the camera for 4 months, but I have been unable to use it for the last 8 days. I have been in contact with Google NEST multiple times. Last Friday, 1 week ago, I was told the issue was being escalated and I would receive a call Monday. They still have not been able to help me. I pay for the Nest Aware Plus subscription. The camera is pretty much useless to me now. Can anyone help?