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2nd Generation Indoor Wired Camera

Community Member

Anyone else having problems with a black screen on the LIVE feed, no audio on video clips, and the app freezing? Also some of the video clips show a circle with an i in the middle.  The WiFi is great, the speed has been tested on my phone and I was told by NEST is was great.  I am up to date on updates on my phone and  the Google app. I have had the camera for 4 months, but I have been unable to use it for the last 8 days.  I have been in contact with Google NEST multiple times.  Last Friday, 1 week ago, I was told the issue was being escalated and I would receive a call Monday.  They still have not been able to help me.  I pay for the Nest Aware Plus subscription. The camera is pretty much useless to me now. Can anyone help?