Problems with the google home application

[Mariarosaria]

Hello, I have a Samsung A40 cellphone, when I go to the Google Home application, App Home setting and email notifications it tells me "unable to connect to the server", how can I solve the problem? thank you

[Azarco]

Hey Mariarosaria,

Thanks for reaching out — let's sort this out.

Make sure your phone is connected to the same network where your speakers or displays are connected. Make sure Network Switching or Smart Network Switch is disabled on your phone. Could you try uninstalling and reinstalling your Google Home app to see if that helps?

Best,

Alex

[Azarco]

Hey there,

How's it going with your Google Home app? Did reinstalling your app work?

Thanks,

Alex

[Azarco]

Hey Mariarosaria,

Chiming in to check if you still need help with this? I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex

[Mariarosaria]

unfortunately I have not solved anything, I also answered you yesterday

[Azarco]

Hey Mariarosaria,

I know how it feels when something isn’t working the way it should, thanks for the update.

Have you had the chance to uninstall and reinstall your Google Home app? Also, could you please try using a different phone or tablet to see if you'll get the same result?

Best,

Alex

[Mariarosaria]

yes I did everything but nothing, even on other devices

[Azarco]

Hey Mariarosaria,

Thanks for doing those steps.

Try clearing the cache and data of your Google Home app, then reboot your phone. Checking for phone system updates might help too.

Let us know if that helps.

Thanks,

Alex

[Mariarosaria]

yes I have done everything, I am very technological and I have tried all the solutions but nothing

[Azarco]

Hey Mariarosaria,

We appreciate all your efforts in solving this issue. Have you tried using a different account on your Google Home app to isolate if this is an account related concern? If you'll get the same result, please fill out this form.

Best,

Alex

[Mariarosaria]

yes I did it with another account and there is still the same problem

[Azarco]

Hi Mariarosaria,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Best,
Alex

[Mariarosaria]

Ok thank you

[Azarco]

Hey Mariarosaria,

You're always welcome.

Thanks,

Alex