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Lock tampered with alert

Bongo
Community Member

So the Nest app told me my lock was tampered with and now will not allow me to use the app to operate the lock. All I have is the button with an exclamation point in it. The lock works in all other ways, manually and with Google home. How do I get the nest app to work again?

5 REPLIES 5

JillG
Diamond Product Expert
Diamond Product Expert

Hey Bongo,

I don't have a lock but check out this similar thread I noticed earlier:  Solved: Re: Yale Lock Tamper won’t clear - Google Nest Community   Another user ended up removing the batteries to reset that tamper notification.

Hope that helps

Shahznfkdu
Community Member

This is so bad. I’m away from my house and it’s infuriating my neighbors and I can’t do anything about it. Definitely a bad look google

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the delayed reply. I wanted to check in and see if you managed to see JillG post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake