Yale Lock Tamper won’t clear

[dscott73]

I have a Nest Yale Lock. A few days ago it randomly got a tamper alert. I fixed the lock and the lock is working fine. However the app is telling me I still have a tamper. 

How do I clear the Tamper from the app?

[FNg]

I have a similar issue. Any resolution yet?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[dscott73]

I ended up removing the batteries.  Seems like you should be able to clear the alert some other way though.  The lock had been clearly functioning afterwards in the history.  It just would not allow me to lock/unlock through the app because it would display a 'Tamper Alert'

[Brad]

@dscott73

I would suggest you reach out to Yale support on this one. I am not sure I have enough information on this tamper system to troubleshoot it with you.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[dscott73 · Accepted solution]

Yeah, its working again.

Short answer, there is no way to reset a tamper from the application.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.