Ring Doorbell does not connect to my Google WiFi

[CynthiaStyers08]

My Ring doorbell has worked fine with my Google WiFi and mesh points in my home. Suddenly over the summer my Ring Video Doorbell went offline and I couldn't get it to connect to my wifi. Last month my Ring Doorbell 2 went offline as well, and it can no longer connect either. I have been on the phone with Ring for several hours total over the past 3 months, and finally, their suggestion is to check with my provider. Please help. Thank you! #########

[Jeff]

Hey, CynthiaStyers08.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[CynthiaStyers08]

Hi Jeff, I got it worked out, but thank you!

[Jeff]

Thanks for letting me know, CynthiaStyers08. That's great news.

I'll go ahead and mark this as resolved. If you need anything else going forward, please feel free to open up a new thread.

Thanks!

[Jeff]

Hi, CynthiaStyers08.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.