6 of my light fixtures is removed from my goggle home app without my authorisation.

[Hisham]

6 of my light fixtures which is also part of my 6 ceiling fans used to work perfectly well with goggle home. Yesterday it was systematically removed from my goggle home app without my authorisation to remove it. So right now I could only to turn on/ off the fans via the Google home app. Unable to turn on/off the lights from the ceiling fan fixtures via the Google home app. Do need help/ advice on this. Thank you

[aloysiuschan]

Same issue for me which is frustrating. Will love a solution for this thing which magically disappear on Friday

[Hisham]

Have even went to the google help desk, they had given some solutions but those solutions didn’t solve the problem

[Mlabrador]

Hi folks, 

Thanks for posting in the community and apologize for the late response. Let's get this sorted out. 

Quick question; have you tried to reboot your router? Were there any changes on the network? What is the brand of the lights? 

Keep me posted. 

Best, 

Nikki 

[Princesss]

Hey everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[aloysiuschan]

Hi, I asked the vendor of my ceiling fan and they managed to solve the issue. It was the issue with spliting the voice communication. Thanks 

[Princesss]

Hi aloysiuschan,

Thanks for the update. Glad to know that it's already fixed.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers or Nest devices and the Community would gladly help.

Best,

Princess