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Accepted family share for next camera. Unable to connect.??

dmphillips
Community Member

My family invited me to be able to access the next cam and it is not allowing me to connect. I have a different google account but i do have the login info for camera which worked fine until last week. They now sign in with google and appears as something is blocking me. please help

5 REPLIES 5

dmphillips
Community Member

Meant NEST Camera

 

MplsCustomer
Bronze
Bronze

@dmphillips 

When the other household member who issued the invitation goes to Settings | Household in the Google Home app, are you listed? Are you logging into the Google Home app with the same Google Account to which they issued the invitation?

Juni
Community Specialist
Community Specialist

Hi there,

 

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, MplsCustomer!

Hey there dmphillips,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran