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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
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  • 0 replies
  • 7 kudos

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It's working now

Uwi by • Community Member
  • 1166 Views
  • 3 replies
  • 0 kudos

Resolved! Wyze plug devices now show 'Not Responding' in Home app

I have 3 Wyze plugs (2021 version) that up until this morning worked fine in the Home app. This morning, my Assistant routine gave me the '"device name" is not responding' message. When I pull up the Google Home app on my phone, the plug devices show...

LBDawson by • Community Member
  • 2678 Views
  • 2 replies
  • 0 kudos

Merge or Separate incorrect face detection

Hello, Is there any way other than deleting a face from familiar face detection, when it incorrectly assigns a face to the wrong person?I can't seem to move a face to either another person or a separate person. I only get an option to delete the face...

Dickie by • Community Member
  • 4620 Views
  • 7 replies
  • 0 kudos

Nest Cam Battery Wired Cant Mute Live Feed iPhone

Hi, Is there a reason why I can't mute the live feed of the stream on the Nest cam when viewing it in the app using the volume control on my phone?I can mute events that have been recorded.Maybe it's a bug?

Dickie by • Community Member
  • 2461 Views
  • 2 replies
  • 10 kudos

Entire home mysteriously deleted (in the home app)

Just as other similar posts. Very frustrating. My entire home in the Google Home app is gone! And no way to restore. I am the only one with access, MFA, checked sign-in activity and all. No explanation as to how this happened. Other two homes that I ...

automan by • Community Member
  • 2335 Views
  • 4 replies
  • 2 kudos

Resolved! Removing account from Nest Field Trial

Hi! I was previous part of the Nest Field Trial program but became ineligible for the program about a year ago and had to return my Field Trial devices. However, my account was never removed from the Nest Field Trial program and now I'm unable to add...

DracoC77 by • Community Member
  • 4661 Views
  • 13 replies
  • 1 kudos

Can't invite a home member in Google Home App

Can't add new home member to a home in the Google Home App. I'm on Pixel 4A. Here are the steps I takeI choose a home from the drop down menu.I click "Invite home member"I click "+ Invite person"Under the "Invite person" heading I start entering an e...

Firefox login problem with Google Nest

In the past few days something has changed. When I try to "Sign In with Google" to access my Nest Cams it loops back to the sign in screen.This problem can be recreated by:1) Visit home.nest.com2) Click "Sign In with Google"3) Select my Google accoun...

RamsTX by • Community Member
  • 3008 Views
  • 6 replies
  • 4 kudos

Multiple / duplicate homes for same address with different devices

I have two properties (physical addresses) set up in both the Google Home and Nest apps, and I have problems with duplicates. I'm wondering what is the most straightforward way to resolve the duplicates. In summary: Property Address AProperty Address...

metapede by • Community Member
  • 9403 Views
  • 8 replies
  • 0 kudos
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