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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4017 Views
  • 0 replies
  • 5 kudos

Nest WiFi , cannot find on home alp

Hi I previously used Google WiFi , now the app does not work, when I go to the Google home app my WiFi is not found , there's no option , I've tried to add a new device but it doesn't find it . My WiFi does work , I'm simply trying to access the sett...

Josh1 by • Community Member
  • 1174 Views
  • 4 replies
  • 1 kudos

Not Receiving verification emails

I checked some of the forums and noticed that people were having issues getting verification emails to log into their nest accounts. I'm specifically having issues getting emails at @hotmail.com.Has there been any resolution to this? It's really frus...

Joe1 by • Community Member
  • 248 Views
  • 0 replies
  • 0 kudos

My entire home (in the home app) got deleted overnight

Literally woke up, and my home is not longer part of my account, both on the Home app and the Nest App. Worked fine last night when I armed my nest guard (remotely) today I find there is just no more house in my app, check across my phone and iPad sa...

Google Home on Android - Rename the home

I want to rename the home that all my devices are listed in. I do not want to change my name tied to my Google account - how do you edit the name of the house - from an android phone client.The post ofttimes linked (Brad's solution) appears to just r...

Samster by • Community Member
  • 4169 Views
  • 3 replies
  • 0 kudos

Google home app won't let me connect devices at all

My Google home app won't let me connect any devices at all, if I click the plus sign to add anything it will let me select what I want to add but after I click the item and hit next at the part where it says to make sure it's plugged in it just goes ...

Gweiler17 by • Community Member
  • 1237 Views
  • 3 replies
  • 2 kudos

Resolved! Cannot remove nest camera from Google Home as account is corrupt.

I have a Google Nest Hub Max and I had associated the Nest camera with my Google account. I had a home setup and everything was working. Then the Google Home app failed to connect to my home and the screen was blank or said "Oops, we're having troubl...

CHLAA by • Community Member
  • 3895 Views
  • 3 replies
  • 0 kudos

Nest Yalelock

For the Nest Yalelock, will the lock automatically unlock when you walk up to the door with your phone near or lock when you leave and forget to lock it if the app is on your phone? Does it matter if the app is open or not?

Shoegal99 by • Community Member
  • 1015 Views
  • 3 replies
  • 0 kudos

Can’t log in to Nest app using “sign in with Google”

This issue keeps happening - I somehow get logged off in my Nest app - I click “sign in with google” - I’m take to that sign in page, I log in and it takes me right back to the Nest login page. It’s a vicious loop. I have tried deleting and reinstall...

Kare by • Community Member
  • 1243 Views
  • 3 replies
  • 1 kudos
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