Incorrect time at beginning of routine

[Claire21]

Hi everyone

Hoping someone can help here.  About 3 weeks ago Google assistant started giving us the incorrect time when we use the "Good morning" routine.  It only happens when it starts this routine.  If I ask google at any other time what the time is the answer is correct.  Has this happened to anyone else and if so how did you solve it?

[PeterE]

I'm having the same issue. Home hub announces incorrect time during good morning routine. If I ask hub the time, it's correct.

Good morning routine on phone is accurate.

Error is only on hub.

Can't be a timezone issue because asking the time returns the correct answer. Only the good morning routine gets it wrong.

I added 'tell me the time' to another routine, that time is also incorrect, asking what time it is right after the routine gives the correct answer.

[GarrettDS]

Hey there,
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[PeterE]

Hi.

Have you actually read my post or is this an automated response? My steps so far speak for themselves.

[Claire21]

Hi. Yes I still need help with this and PeterE explains it very clearly troubleshooting steps already done. 

[GarrettDS]

Hi there, 

I read your post, but there is nothing in there that states what troubleshooting steps you've taken. So if you can provide me what you have tried, I'm happy to look further into this. 

Looking forward to hearing from you. 

Best regards, 

Garrett DS

[PeterE]

Other than check the timezones, change the timezones to the incorrect timezone, then changed then back to the correct timezone, I'm not sure what other troubleshooting steps to take.

This sounds like a server side issue, unless I'm mistaken, the routine checks back with Google servers then executes, and I'm guessing the incorrect time is the server timezone.

[GarrettDS]

Hi there, 

Thanks for giving me the steps you've tried and a little more information. 

Have you tried performing a Factory Reset on the device? Have you also tried deleting and re creating the routine that you have? I would suggest visiting our Google Assistant Forum and writing to them there as they may have more information on this as well. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[PeterE]

@GarrettDS ... Only a clueless fool who is trying to collect Kudos would suggest a factory reset at this stage.

You've clearly not read the whole thread, or paid attention to anybody's comments carefully. I stated that adding 'tell me the time' to any routine created the same issue.

Please do not waste any more of this threads time unless you have something technically relevant to say after reading things carefully.

Just for the record - have you changed your time zone to something outside the USA, asked your hub the time to confirm the timezone change, then added 'tell me the time' to one of your existing routines? I'm guessing you haven't, and from your lack luster replies, I wonder if you even have a hub....

One again, stop waiting our time trying to get points.

[GarrettDS]

Hey there,  

I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[JohnTHarrison]

Are you kidding? There wasn't anything substantial to reply to so... Feel free to lockdown this unresolved issue. Unbelievable...you've got a defect in one of your products and you don't care. Is this the official Google response... unresolved...Close it off...???

[PeterE]

@GarrettDS The issue is unresolved. There are a few other threads out there that mention the same thing. Locking the thread on an unresolved issue is the wrong thing to do - at this stage the threads should be merged so the issue can get more traction, however if your track record is anything to go by, that won't happen.

To the others in this thread - the issue will be resolved when somebody who works in the appropriate department at Google has the issue on their own device, and actually knows who to talk to in order to get it fixed. We will get little help here, and even less from a "Community Specialist" who's main concern is getting his number of replies up whilst telling us to do a factory reset.

[GarrettDS]

Hey there, 

I apologize that you feel that way, but I can assure you that I'm just trying to help. I'm letting you know to write to the Google Assistant forum as that is something that they would be able to help with. I would also suggest on performing a factory reset as that is one of the troubleshooting steps that we do suggest to look at getting to a good starting point.

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

[JohnTHarrison]

This defect has existed for me since day 1 of owning the device. The time announced by the assistant is 8 hours behind my timezone. I'm in the UK and the time announced is UTC-8 and as you said, server time for Mountain View. @GarrettDS I've done nothing to the device other than set it up as recommended so ... you have bad code in there. My guess is that it's using server time (as per @PeterE ) and it's not adjusting for the local time before it then goes onto announce. At the end of the routine or at anytime during the morning routine, I can interrupt and ask 'What time is it' and the time is then announced correctly. 

[PeterE]

+1

This issue only started for me about 3 weeks ago, for the last 5 years it has been fine.

[JohnTHarrison]

I bought my hub about 3 weeks ago.  I would guess that someone has introduced a localisation defect.