cancel
Showing results for 
Search instead for 
Did you mean: 

Account Login

Paulrob05
Community Member

Hi

A while ago I changed my mobile number so when I try to lo into my account I cannot access the verification number so I can't log in to my account.  I spoke to NEST customer services and they tell make that there is another they can do leaving me with hundreds of pounds worth of NEST equipment useless.  Can anyone tell me if this is definitely the case????

5 REPLIES 5

GarrettDS
Community Specialist
Community Specialist

Hey there,
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Paulrob05
Community Member

Hi Garrett 

I can't seem to get anywhere with this issue.  I have changed my mobile number so don't have access to my verification number and can't log into my NEST account.  I spoke to one nest customer service guy and he told me to go back to my old phone provider and get the message, they couldn't help.  Another adviser told me to register another account and add the devices to it, the registration said the device was linked to another account so can't be added.  Customer service number three told me to factory reset the devices and add them to the new account but my cameras apparently can't be reset.  I am left with a NEST system that I cannot use.  Please Help!!!

GarrettDS
Community Specialist
Community Specialist

Hey there, 

So sorry to hear that you're still having issues with this. The best thing to do is to do factory reset on your devices that are connected with the old account. Once you do that, you'll be able to add them to the new email address that you have created. 

Please let me know if you have any other questions. 


Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS