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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6573 Views
  • 0 replies
  • 7 kudos

Can’t log into Nest app

I was in the middle of using my Nest app when I got kicked out and now can not log back in. Says email/password incorrect and request for password reset email doesn’t send email. I know we are being forced to migrate to the Google Home app. I have th...

Cherylb by • Community Member
  • 539 Views
  • 1 replies
  • 0 kudos

Black screen on TV while mirroring from Pixel

I have Pixel 7 and Android TV (Philips)for mirroring was working good, but around a month ago it stopped. Black screen on TV, the only thing I can- change volume from phone. On Pixel: I see the 'casting' icon, so phone thinks it casts.Reboot of both ...

Vsdronova by • Community Member
  • 913 Views
  • 2 replies
  • 0 kudos

Language change

How do I change the home app to English? I want to change only the app language not the system language.Thks

Arikr by • Community Member
  • 773 Views
  • 3 replies
  • 0 kudos

Resolved! Unlinked Schlage lock from Google Home, now cannot relink

I installed a Schlage Encode Plus bolt and then linked it to Google Home by adding device > Works with Google > Schlage Home. It worked fine.I then installed a Schlage Encode lever and it didn't show up in Google Home. I removed the Encode Plus bolt ...

cqrmskgoty by • Community Member
  • 1754 Views
  • 4 replies
  • 3 kudos

Cannot link Netflix to Google home

Cross post from Google help forum here: https://support.google.com/assistant/thread/297646637?hl=en I want to link Netflix to Google to use voice commands on nest hub 2ndGen. I am trying to follow this setup: https://help.netflix.com/en/node/55587 Th...

Cwk by • Community Member
  • 7823 Views
  • 15 replies
  • 0 kudos

Nest / Home / Family Ownership

Is there really no way to change the ownership within the nest app for the family?Seems like poor design to me, I have spent MONTHS on tech support to try and change the owner from a joint family email to my main gmail account for ease. I have made a...

Cannot sign into home.nest.com after migrating to Google

I just purchased and set up some Nest Protects to add alongside my Nest Thermostat, and since the Nest iOS app has been bugging me to migrate to a Google Account, I thought now might be a good time to perform that migration. I did so successfully, an...

Camera linked to deleted account

I deleted an old Nest account in favor of my new account. However, I failed to remove my Nest Cam Indoor camera from the deleted account first. I'm unable to factory reset this type of camera and I'm unable to log into the deleted account to remove t...

Rodion by • Community Member
  • 413 Views
  • 1 replies
  • 0 kudos

My nest settings keeps getting changed

Hello,I got ADT package that typically came with Nest Aware as advertised. I kept having my account logged into and settings changed. I reported this several times to both nest aware and ADT. My nest aware all of a sudden disappeared and when I calle...

OSmith by • Community Member
  • 458 Views
  • 1 replies
  • 0 kudos
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