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Google Home Release Notes: May 11th Read more

Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

Resolved! Can’t login to nest app

Last ditch as nest support team is (to put it kindly) very disappointing and not helpful. For past few weeks, I haven’t been able to login to the nest app either from iPhone or web browser. After sign in, it gets stuck at the nest logo with status ba...

DN2 by • Community Member
  • 1113 Views
  • 5 replies
  • 0 kudos

chrome cast not seen by wifi net of my mac mini

Good morningI'm using a mini mac 2024 at home for watching movie on my vpr, with a chrome cast a can transfer the movie (video and audio) to the vpr and to the audio system, in the last two weeks the chorme cast is not more visible throught the googl...

Resolved! Philips Hue lights reported as offline by Google Home

When I trigger my automations, Google Home always reports that some of the Philips Hue lights are offline. Yet the automations often work well, the lights are (mostly) set correctly (except for one bulb that refuses to be controlled by automations), ...

Marha01 by • Community Member
  • 2292 Views
  • 3 replies
  • 0 kudos

Smart plug device persistently offline

Issue category was not listed.I have a device (Gosund Smart Plug- Grandma's lamp) that is connected to and can be controlled by Smartlife. Smart Life is linked to Google Home. Google Home says plug/light is offline. How do I get it online in Home?

dalemwebb by • Community Member
  • 4725 Views
  • 20 replies
  • 0 kudos

App login issue

The nest app is not sending me an email (not to any folder and not blocked) to reset my password.

Moonwoof by • Community Member
  • 623 Views
  • 1 replies
  • 0 kudos

Don’t owe any money

I have a subscription, but it’s saying that I have a renewal and it’s not time for me to renew. I pay for a year.

Teresa523 by • Community Member
  • 782 Views
  • 4 replies
  • 0 kudos

Nest account access

As of very recently I am unable to access my account or app via my Android phone or my account via desktop on Firefox. I am sent through an unending loop when...- I enter my actual and correct login information into BOTH login options (Nest and Googl...

JayeDee by • Community Member
  • 553 Views
  • 1 replies
  • 0 kudos

Nest app preview

When I had my pixel 8 pro I would open the nest app and see live views of all 3 of my cameras without having to click on each one. I traded the P8P in for a pixel 9 pro (non XL) and now when I open the nest app my view of all 3 cameras is no longer l...

ajb83_ by • Community Member
  • 474 Views
  • 1 replies
  • 0 kudos
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