Nest security code not emailed

[Ski-bum]

Tried to log into nest app and got message it needed to verify my identity and that a code had been sent to my email.  No code ever arrived.  Tried it repeatedly and cannot access either with app or via PC on nest website.  Login is accepted but verifying code is never sent.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Ski-bum]

I did, thanks.  Because I thought I might be doing something wrong, I re-entered my info several times.  However, none of them worked.  The following morning, I received all of the responses in succession, which I deleted, and when I went back to Nest I found I was able to use my old nest entry method so I let it go.

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS