All Google Home data disappeared

[G00gleSuxballs]

All of my Google Home data disappeared. When I open up the app, it acts like I never created a Google Home before. There are no buttons, everything is blank... I changed no settings I was sitting here watching TV like I do every single night, and all of the data disappeared. I checked my work phone, and all the data is missing from that Google Home app as well. It is like I never set up a home ever before, nothing connects and nothing works. All of the data is gone. 

Why did this happen what would cause this? What is the fix?

[Azarco]

Hey G00gleSuxballs,

That certainly hasn't been easy for you — let's get this sorted out.

What phone are you using? Are there any updates on your phone when it happens? If you're using the same Google Account on your Google Home app, your information should be intact. Try reinstalling your Google Home app to see if that helps.

Best,

Alex

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hi G00gleSuxballs,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex