I have added multiple Matter devices successfully to Google Home via my Google TV Streamer but they all show as "offline" right after I add them. Even ones that I "shared" that are working fine in Alexa show up as offline. I have tried multiple reboots of my router, phone, and Google TV Streamer but they are always offline. What am I missing?
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Matter devices connected through the Google TV Streamer (4K) that are showing offline on the Google Home app. I understand how difficult it can be when things don't work as expected. But I appreciate the steps that you are taking to solve the situation. Don't worry; I'm here to help. I just need to ask for some information to provide the solution:
What’s the make and model of your smart home devices?
What’s the make and model of your mobile device?
What Wi-Fi router did you use?
Is this your first time setting up a Matter device?
Is the Matter device paired with its native app? If it works with its native app, what is the current software version?
Thanks for the reply. The majority are Tapo devices (ex. Tapo P110M) but it seems to be happening with all matter devices regardless of brand. Note that all of these work fine in Alexa and Home Assistant as Matter devices. Unless there is an easy fix for this, I will probably give up on Matter in Google Home for now. Thanks.
Thanks for your reply and the information provided. In this case, you will need to delete and reboot their Google and/or Matter-enabled devices and then re-add them to the Google Home app. After that, check if they still are showing offline on the Google Home app. Please keep me posted.
I have done this many times: remove from Google Home, restart my phone and Google TV Streamer, reset the Matter device, and re-add the device to Google Home. It adds successfully, but right after that it shows as offline in the devices list.
