08-21-2022 12:20 PM
I have google home app (2.56.1.11) and google nest wifi network working for a year now.
I recently added google chromecast TV to Home app and since then (related or unrelated) - all devices in my Home app show up as offline (see images).
Importantly - the connection to internet via all google wifi points works OK !! Its just that there is no access to the various devices in home app via the app.
I have tried to shut down my router and main nest wifi point but with no resolution.
This problem is both on my ios and android devices.
Anyone can help with that issue?
Thank you!
08-21-2022 02:46 PM
Really strange behaviour indeed. Can you try signing out of your account in the Google home app, clear the cache for the app and force close it. Check for any updates, then open the app and sign back in and see if that clears the issue?
08-21-2022 03:01 PM
Thank you for the prompt response
these steps you suggested did not solve the issue
however I just realized that when I use a non-google Wi-Fi network - the home app functions better
08-24-2022 03:21 PM
Hey there,
Ashepherdson, thanks for the assistance.
ibarbash, could you confirm if IPv6 is enabled on your device. If so, ask the customer to disable it or toggle the switch to off. Also, try rebooting your phone.
Let us know how it goes.
Best,
Alex
08-25-2022 01:16 AM
Hello
I have tried to diable it - did not work
Thank you
08-25-2022 08:56 AM
Hey ibarbash,
Chiming in - to confirm, have you tried reaching out with Google WiFi support so they can also check some settings on your router? Also, please make sure that mobile data is off on your phone.
Cheers,
Muddi
08-29-2022 06:21 AM
Hi ibarbash,
How was your device? Let us know if you still need help and we're glad to assist you further.
Cheers,
Muddi
08-29-2022 06:54 AM
Unfortunetnetly not
I will try to approach googlewifi support
08-29-2022 10:36 PM
Hi ibarbash,
Thanks for responding. for better assistance, you can click this link. I'll keep this thread open for 3 more days and will wait for your update.
Best,
Princess
09-01-2022 10:43 PM
Hi ibarbash,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
09-05-2022 03:35 PM
Hi ibarbash,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess