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App Won't Log In

WhyAmIHer3
Community Member

I am frustrated beyond belief. We've had a Nest thermostat for a few years now. Two years ago, we added a Nest Yale lock. Everything worked fine. I migrated the account to Google months ago. That was fine. We went on vacation last week and now it won't let me log in. I click the "Log in with Google" button, but it just keeps recycling back to that same screen after I "allow" permissions. It won't move on to let me access the system on the app. I have zero trouble logging in with Google on a computer; it just won't let me into the app. This now means that I'm also not getting any of the notifications for the cameras/doorbell, obviously.

Things I've already done:

 - power cycled the phone, multiple times

 - uninstalled the app, multiple times

 - gotten on the same wifi as the Nest system, now that I'm home

 - updated my Google password

I'm on an iPhone XR, my iOS is up to date, and the app doesn't show that it needs any updates. Why can I not log into the app on my phone??

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS