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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Account Linking (Google Home)

When attempting to link Merkury Smart Home to Google Home it says account link successful then immediately says no compatible devices found. I've attempted uncoupling the accounts via Google Accounts, clearing cache for both apps, and relinking but i...

Download the Google Home App

I have installed a new Hardrive and Router on my Windows 10 Computer. I do not have the Google Play Store App ;installed and understand that I cannot download it, but I need to download the Google Home App to update my my new WiFi Name and Password t...

Resolved! Nest cameras

I am using 3 Google cams and 14 NEST cams (not Dropcams) in my Google Home App. The continuous recording works with the 3 Google cams but all the NEST cams only record when triggered. They do continuous recording in the NEST app but not in the Google...

Watzi by • Community Member
  • 1467 Views
  • 7 replies
  • 0 kudos

How to remove user from Nest app access

There is a person listed as having 'full access' ion the nest app. They are not the owner, I am the owner. I want to remove the person but there is no way to do so. It says that all members are now managed through the Google Home app. However, I am t...

Beware linking Tuya/Smart321 accounts via the iPhone apps

Beware linking Tuya/Smart321 accounts to Google Home via the iPhone apps. When I did this for a home shared with my wife, the devices all appeared as “offline”. They were working perfectly according to the Smart Life app and Amazon Alexa. The solutio...

JrrArky by • Community Member
  • 3390 Views
  • 0 replies
  • 0 kudos

Cannot add Nest Connect to the Nest App to use with Nest Yale Lock

I have several other Nest products and have never had a problem. I purchased the Nest Yale Lock and a Nest Connect that is needed with it. First step is to add the Nest Connect to my app. I tried using the QR code. It wanted to use my Nest doorbell t...

mikeva by • Community Member
  • 465 Views
  • 2 replies
  • 0 kudos

Streaming Tapo Camera on Google home app

Hi I just purchased 2 Tapo C225 cameras, I assumed that I could see their feeds on the Google Home app on IOS; however I was surprised to see that they are unable to stream to the app. Camera's work perfectly on the Tapo app, is there a bypass or a s...

Mrbored by • Community Member
  • 646 Views
  • 1 replies
  • 0 kudos

Daylong Routine Experience

I recently set up a daylong routine and I was pleased that despite a bug with the routine showing disabled in the menu (but active inside the routine) it works! I also experimented how quickly changes would take effect and it was immediate! Lastly, I...

DeBee by • Community Member
  • 311 Views
  • 0 replies
  • 0 kudos

Smart Bulbs turning off

Hi all, I hope everyone is doing fine! I'm reaching out as i am having my lights randomly turning off after their first power on of the day, I can have all lights turned on and at some point, about one hour after turning on, they just turn off, no ac...

Zigbee devices from NEDIS not visible in google home

I have several NEDIS devices coupled to a Zigbee gateway. Devices are 2 smart plugs, 5 thermostats and 3 smart lights, all NEDIS products.all works via the Smart life app…but google home shows some of them to be offline and I cannot control them. Tri...

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