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Device controls now available on Google Home for web Read more

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4698 Views
  • 0 replies
  • 7 kudos

Log in verification

Tried to log into nest app and got message it needed to verify my identity and that a code had been sent to my email. No code ever arrived. Tried it repeatedly and cannot access either with app or via PC on nest website. Login is accepted but verifyi...

cowbarn by • Community Member
  • 469 Views
  • 1 replies
  • 0 kudos

Google TV location

I have recently moved from New Zealand to Australia and purchased a new google TV. We can’t download and activate Australian based TV apps - it says not available in your country. We have changed google play payment methods to Aust credit cards. Also...

casting issues between Chromecast and Sonic ISP

I have an old Sony Bravia xbr-55x850B and have been using an old gen 1 chromecast with Comcast.I switched to Sonic internet, and it will connect to my devices but will not cast to the TV. I'm thinking I may have to update the chromecast, I can't do a...

Can’t log into app

My app logged me out and I can’t log back in. I’ve tried resetting my password but it won’t send the email

Nest WiFi Router not connecting to App setup

I can not connect my Nest WiFi router even though it is correctly plugged in and connected to my internet. It was working fine for a year, then the internet went down and I can not set it up again.

WRoan by • Community Member
  • 457 Views
  • 1 replies
  • 0 kudos

Resolved! Nest / Phone connection

Hi I need help setting my phone back up with my nest Thermostat thanks. 

Fishmilam by • Community Member
  • 805 Views
  • 2 replies
  • 1 kudos

Nest Thermostat/Home setup

Setting up a nest thermostat. I don’t have a Nest account, and apparently don’t need to migrate one, but when I try to agree to the supplemental nest terms, there is an error message that says “the caller does not have permission.” I can’t get past i...

AUAlum2000 by • Community Member
  • 4963 Views
  • 2 replies
  • 1 kudos

Gmail account recovery

Hi Dax Tilavat,Your question has been posted to the Google Account Community.Most questions receive a reply within 24 hours. We'll send you an email notification when this happens.I am enable to get my gmail account which is deleted from my mobile ph...

Dax1 by • Community Member
  • 751 Views
  • 1 replies
  • 0 kudos
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