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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 7364 Views
  • 0 replies
  • 7 kudos

Android app has stopped working

hi there, my nest app has just stopped working. I can't access cameras or thermostats at all, and it seems to have forgotten my "home" all together.I can sign in and it says something like.."you have set up your account now set up your home" I click ...

PensyGirl by Community Member
  • 725 Views
  • 2 replies
  • 0 kudos

Cannot connect nest hiub max

I had connected the max to my old house and deleted it after creating a new home. The Hub max got connected to new address but now there is an error. Remove max from previous account. How to do it.

Addie1202 by Community Member
  • 517 Views
  • 1 replies
  • 0 kudos

device offline only on one phone

This afternoon I opened Home app and all of my devices are offline except google products (Chromecast TV, nest Speakers, nest hub, router). All smart plugs, air conditioners, bulbs, etc are listed "offline.My wife's phone (she is a member of the hous...

spoken by Community Member
  • 954 Views
  • 4 replies
  • 1 kudos

Cannot Link or Unlink any account to google home app

Hi, recently moved house and decided to setup my smart home from scratch. but I cannot link or unlink anything to my google home app. im stuck with 100 devices on my hue (i dont have 100) and anything else i try to add says 'could not reach' this is ...

Can't screen mirror

I'm trying to screen mirror my Samsung Galaxy S23 to my Sony Bravia TV. It's worked before by just selecting screen mirroring or using the Google home app. It acts like it's going to connect but then says has ended. I've given my microphone permissio...

iPhone has no location share option for Google Home

My iPhone 13 has Google home in its Location service, so I was able to share it.However, my partners IPhone 15 has only Google maps and calendar in the list of apps to share location. Google home is not among the list. So when I open their Google hom...

blackswan by Community Member
  • 751 Views
  • 2 replies
  • 0 kudos

Resolved! unblock from google wifi

Hi,I accidentally blocked my phone which I have been used to access to google wifi app. Now I can not log back one. Is there any online app I can use to log on?

All 3rd Party devices delinked in google home

Last night google stop controlling my home devices. It appeared link the devices were offline.digging a little deeper all but one company TP-link Kasa are no longer in the home control screen.I had about 10 3rd party companies and over 100 devices. F...

Screenshot_20240425_080137_Home.jpg Screenshot_20240425_081230_Google.jpg Screenshot_20240425_081237_Google.jpg
kewilpee by Community Member
  • 5193 Views
  • 22 replies
  • 4 kudos
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