Older Nest Cams on Nest

[Who-cares]

So we had 6 indoor Nest wired cameras set up inside the house.  We took them all down to paint.  We then bought new outside battery cameras and added them to our nest account.  It was then migrated to the Googlehome app,  When we went to re- install the inside cameras they are locked on the old Nest account and we have no access.  Accounts will not allow us to log in.  How do we reset our inside cameras to work for the GoogleHome app?

[MplsCustomer · Accepted solution]

@Who-cares 

You might want to consider contacting Support to sort through what actually happened on your account.

The 2nd gen battery cameras can only be installed in the Google Home app. If you installed them in the Google Home app first, and THEN migrated your Nest Account to a Google Account, it would NOT have been possible to have migrated your Nest Account to the Google Account you used when logging into the Google Home app to install the new battery cameras. So perhaps you migrated your Nest Account to a different Google Account. See this Help topic on migration issues: https://support.google.com/googlenest/answer/9297676.  And the old 1st gen indoor cameras won't work in the Google Home app unless you install the beta "Public Preview" version of the Google Home app and then "transfer" the cameras from the Google Nest app to the Google Home app (https://www.googlenestcommunity.com/t5/Blog/Nest-Cam-Outdoor-1st-gen-expanded-support-rolling-out-in...); but you would have to have successfully migrated your Nest Account to a Google Account to do this.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.