App won’t play videocontent

[Chasehel19]

All I see is a single image won’t play when I click on it, even if it says there’s an x amount of seconds recorded.

I just upgraded from the free trial, might that be why?

[mdr2]

Yes, that is probably it.  Maybe do a full power down of your phone and the power it back up and see if it corrects the problem

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw the previous response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS