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Unable to sign in the Google Account you´re using to sign in is linked to a test version of the Nest

Community Member

I am trying to set up a new nest doorbell with my Gmail account and get an error that the account is linked to a test version of the Nest app. I even tried to delete my nest account and have had no luck.



Community Specialist
Community Specialist

Hey there gemgal72, 

Sorry to hear about the error message you're running into when you try to set up your new Nest device, I understand it can be confusing, but I'm happy to look into this for you. 


Are you using a school or business email? 


G Suite accounts are accounts set up by businesses or organizations to access different Google business productivity tools. At this time, you can’t use a G Suite account because the account data is managed by your organization. We recommend migrating your Nest Account to a personal Google Account. If you don’t have one, create a new Google Account.


It is also not possible to unlink a Google Account and Nest Account that have already been linked to each other. You can also reach to support by following this link.


FAQs about accounts for the Nest App.


Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 


Have a great day. 

Garrett DS



I am using a personal email address.

Since I cannot unlink my accounts, I just added it to another account I have that was not connected to Nest.


Thank you