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Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4103 Views
  • 0 replies
  • 5 kudos

Can't enable presence detection

I am trying to enable presence detection for my son's Android device. I added him to our home group, but presence is not an option in his home app.Location is turned on and "all the time". I can see his location in Family link but my home app says he...

thockin by Community Member
  • 215 Views
  • 1 replies
  • 1 kudos

Resolved! iOS Google Home App shows in app notification but inbox is empty

Hello Community. I have several Google Nest cameras connected via the Home App on iOS. The app and iOS are up to date. I'm seeing a red badge on the bell icon top right of the app. When I tap the bell to get to my inbox, it's empty. Refreshing the in...

tpw by Community Member
  • 1252 Views
  • 5 replies
  • 0 kudos

Hon smarthome no se vincula

Hola!!!Tengo una lavadora con la aplicación hon smarthome, la tenía vinculada a google home, per hace unos días se desvinculó, ahora da error al volver a vincularla, me sale que no se puede conectar, alguien que me heche una mano??Un saludo

Video scrolling screen is pixelated

Hi Chuck, my Google Cameras also have been showing a color pixelated screen when reviewing recorded thumbnail videos on all my cameras located in different Cities. So as I'm looking at recorded videos, I'll be scrolling through the small thumbnails a...

Google home Cameras.

Hi: Google Cameras show a color pixelated screen when looking at recorded thumbnail video. So as I'm looking at recorded videos, I'll be scrolling through the small thumbnails and the video goes all pixelated with several different colors. If I wait ...

Chuckies by Community Member
  • 365 Views
  • 3 replies
  • 0 kudos

Favourites - EXTREMELY LONG LOAD TIMES

It has been happening since Mid January - on the day they migrated my Protect device from Nest to Home so I deleted it from both apps but it hasn't improved. I have tried several times reaching out to Support. I was left on read for days and then rec...

MyKeRoB by Community Member
  • 1728 Views
  • 15 replies
  • 0 kudos

Parental control not available- Nest Device for kids

I have essentially the same issue as described in this thread, but since the discussion is closed, I am opening a new one.https://www.googlenestcommunity.com/t5/Apps-Account/Can-t-setup-parental-controls-Add-child-to-speak...I have a setup with two G...

Villo by Community Member
  • 306 Views
  • 1 replies
  • 0 kudos

Can’t connect google home to my Tv

I can’t connect my TV to my google home app it keeps saying Tv not available “Can't see Sunroom Tv on this Wi-Fi network. Check that it's online and that your phone or tablet is connected to the same Wi-Fi network.” Even though I’m on the same WiFi I...

Giselle28 by Community Member
  • 510 Views
  • 1 replies
  • 0 kudos
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