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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6788 Views
  • 0 replies
  • 7 kudos

Presence Sensing Broken

As the subject says the presence sensing does not work as of several weeks ago. Specifically it does not switch back to home. When I leave it works as expected. When get home the app shows that I am away. but when I go into settings and look at prese...

rhippler by • Community Member
  • 339 Views
  • 3 replies
  • 1 kudos

Tapo Cameras and Google Home app

First of all, I would like to say, "This is not a deal breaker." It is not necessary for me to do this, or my world will come crashing down, and I'm throwing everything in the garbage. NO. None of that B.S. However, I am morbidly curious as to why th...

jj77669 by • Community Member
  • 2327 Views
  • 3 replies
  • 1 kudos

Resolved! Home routine buttons blocked by status bar

I'm not sure when this might have started but noticed it today when trying to create a new automation routine in the home app; the buttons for menu and exit/confirm are completely blocked by the status bar (top most bar, time, battery %, etc.) - so y...

Khaaaaan by • Community Member
  • 940 Views
  • 9 replies
  • 0 kudos

Cannot find apps after unlinking

I am trying to relink two systems, Roborock and Sonos. After unlinking from the home, I cannot find the apps when adding device ( + > device > works with Google home ). They do not show up on the search list at all.When using my spouse's Google home ...

Google Max Hub

Why does my Google Home app keep asking for set up a Google Max hub when Google doesn't sell them anymore

Unknown devices in Google Hom

In Google Home, I am seeing devices listed from a previous Home account that has been removed. When I click on one of the devices, it prompts me to unlink VeSync. When I click the "unlink" button, it doesn't show an active account with VeSync. It's n...

bhawks39 by • Community Member
  • 484 Views
  • 2 replies
  • 0 kudos

Email password

Hi, Soo frustrated......long story short I have had the one email for years and years I have a new number and phone and computers and can't remember password.... basically I've tried all the way they have given and can answer anything but I don't hav...

Android Home app using the wrong audio profile

The Home app uses the "Phone" audio profile instead of the "Speaker" audio profile. This causes a problem with the audio of the google/nest cameras. The audio for the newer Google/Nest cams is barely audible, and for the older ones the audio is just ...

AlGore by • Community Member
  • 197 Views
  • 1 replies
  • 0 kudos
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