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Blog Posts

Your helpful home keeps getting better with the redesigned Home app and easy to ... Read more

New Home app features in Public Preview: Reordering Favorites now available Read more

Reddit Q&A Recap: Google Home App Public Preview Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Usage Not showing

Hi All Over the last 3 days my Nest app has started showing no usage, even though the heating has been onUsage is shown if you click on the day, but that's not very useful when you want to know how much the heating has been onAny ideas

Tizlad by Community Member
  • 1 replies
  • 0 kudos

Emergency Calling set up but not working

I purchased a Google Mini speaker and Google Nest Aware specifically because it would allow Emergency Calling for my elderly mom that lives alone. I set up HOME on her iPhone, turned on location services and the system shows Emergency Calling is turn...

gctmperk by Community Member
  • 2 replies
  • 0 kudos

Need to unsubscribe from Nest Home Report emails

I want to unsubscribe to the Nest Home Report emails. They were setup when I lived in a previous apartment and have a different phone number. But without access to the 2FA number, it seems like I can't unsubscribe.

Smart Outlets Suddenly Offline

I have a handful of Smart Outlets connected to fans. The rest are Smart Light Bulbs and Lighting Strips. All have been working seamlessly for some time, up until the past few weeks. Google Assistant won't recognize the Smart Outlets anymore. No adjus...

djk3in00 by Community Member
  • 3 replies
  • 0 kudos

Resolved! Devices removed from google home

Why have my smart lights been removed from google home app. Tried to reconnect but app is only showing the 4 gang switch and not the individual switches

Mike06 by Community Member
  • 15 replies
  • 1 kudos

Nest Hostname Allowlist

I have a web filter that is blocking Google Nest internet traffic when trying to add thermostats to my account with the Nest app on an Android phone. As soon as I turn off the filter, the app works fine and I can add and manage the thermostat without...

T_mim by Community Member
  • 4 replies
  • 0 kudos

payment and nest plan

Hello I’m trying to speak to someone about my account. There is no way I can get through to anyone. I’ve sent you guys plenty of messages. This is very frustrating. I don’t know if you guys have a customer service phone number I would like to speak t...

Medge16 by Community Member
  • 4 replies
  • 0 kudos