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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4047 Views
  • 0 replies
  • 5 kudos

Resolved! Bosch Home Connect doesn't show up

After linking the "Bosch Home Connect" app to Google Home, I get the message that Google Home successfully linked with the Bosch app. However, it stops there. I don't see Bosch or the Bosch Dishwasher anywhere in the Google Home app. Any ideas?

RoLoMo by • Community Member
  • 1802 Views
  • 3 replies
  • 0 kudos

Home App Configuration of WIFI

HiI've gone through posts around setting up chromecast and use of the google home app. I have done a factory reset of the chromecast ( which is probably 8 years old) and after reset it shows up the chromecast#### ( a new device id). When I did add a ...

nadevinn by • Community Member
  • 438 Views
  • 4 replies
  • 0 kudos

Lights keep on being showed as offline

Hey all,For a while it went great and unless I had them on 1%, it kept showing my lights as online. They're from a brand that's supported by Google Assistant a.o. But nowadays it consistently shows them as offline, even when the light's on right abov...

KathV by • Community Member
  • 521 Views
  • 3 replies
  • 1 kudos

Where can I update my Home app

Recently I had to reset my Home App and while reinstalling it got to the point where it said I needed to update the app but can not seem to find any update for this app, I tried to reinstall it via the Google Play but always get to the point where i ...

RaulS by • Community Member
  • 583 Views
  • 1 replies
  • 0 kudos

Resolved! Two factor gmail account

# This account is on my account I would like to get back. I reset my phone and made a mistake. Then I thought I didn't remember my Gmail ID password Again I put the Two Factor in that Gmail. Now I just have that Gmail ID phone number. When I get back...

rakib123 by • Community Member
  • 597 Views
  • 2 replies
  • 0 kudos

Google Nest Cameras Take Long Time to Load or Don't Load at All

Hi I have a 1Gbps internet connection and Eero Max 7 Mesh network. We have 8 external Nest Floodlight cameras and 5 internal Nest cameras. Internal cameras are set to "event only" while others have CVR. When loading Google Home app on my iOS device, ...

SRJ by • Community Member
  • 212 Views
  • 1 replies
  • 0 kudos

Adjust balance on Citation 500

I can not control balance in Google Home with 2 paired (in stereo) Citation 500 after reconnecting and factory reset.Before i could press on paired speakers in app and hit the balance botton and ajust.I still can hit the botton but no glider for bala...

Sveander by • Community Member
  • 492 Views
  • 3 replies
  • 0 kudos

Device Loading Issue

Hello, I use my Home App to manage my children's screen time. When it's time to go into the the app to pause or unpause a device I get a 30 to 45 second blue loading circle before then a something went wrong message, I then do the process over and th...

AMREIL by • Community Member
  • 266 Views
  • 2 replies
  • 0 kudos
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