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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4603 Views
  • 0 replies
  • 5 kudos

I can no longer login to Nest on my laptop.

I can no longer login to Nest on my laptop. I deleted browsing and other data from Chrome, on WIndows 10, and can no longer log in. The Nest page says it has sent an email with password reset info, but no such email has been received. I tried multipl...

My Gmail account

Hello, My Gmail account was recently hacked. The hacker changed the recovery phone number, email, and password. As a result, I have completely lost access to the account. I tried the official account recovery page several times, but I could not regai...

Login / Account issue

For some reason, I was logged out of the Nest app (using my Nest account) and can no longer log in, since my phone number has changed. So I created a new Google account using the same email address as before, and wanted to add my Nest Protect to that...

spl4sh by • Community Member
  • 1210 Views
  • 8 replies
  • 0 kudos

Diversity Equity and Inclusion

I am very concerned about Google’s policy on Diversity Equity and Inclusion and am thinking of minimising/ stopping my use of google and its products. Is the below statement correct? “Google is eliminating diversity hiring targets and evaluating rele...

KimM11 by • Community Member
  • 306 Views
  • 0 replies
  • 0 kudos

How to add lights to one group in google home app

HiI have a kitchen lamp with several bulbs that I want to control as one lamp..Homekit and others can do this. but I can't find that function in Google Home.I've spent hours finding a solution.. There are different workarounds. Same name, create a se...

Daniel_999 by • Community Member
  • 2113 Views
  • 21 replies
  • 0 kudos

Unable to remove old Honeywell thermostat from Google Home app

I have an old offline thermostat that was connected through third-party services still on my Google Home app after 2 years of not using. I’m unable to click Unlink from Honeywell because it is greyed out when I open the thermostat in the app. I would...

ragonz13 by • Community Member
  • 673 Views
  • 3 replies
  • 0 kudos

Unable to change TV name

I have a Philips Android TV and it used to be called "TV" in Google Home. I had to set it up again after an update from Philips and it is now showing as the model number of the TV as its name. I want to change it back to "TV" but when I do it it neve...

SieraZ by • Community Member
  • 319 Views
  • 1 replies
  • 0 kudos
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