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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 8988 Views
  • 0 replies
  • 9 kudos

Unable to migrate to Nest to google account

I recently decided to migrate my Nest app/devices to Google. It was not a simple task.I only have 3 devices, 2 had to be reinstalled (smoke detectors) and the 3rd (thermostat) can't be installed into the migrated Nest app as the following error "Fail...

dcb2 by • Community Member
  • 379 Views
  • 1 replies
  • 1 kudos

Resolved! Presence detection with kids' accounts

Hi everyone,Now that Google dropped the 13yr age limit, I recently installed the Home app on my children's phones but they don't seem to work for presence sensing. This creates an annoying situation: when they are home alone, the house still goes int...

dandooze by • Community Member
  • 544 Views
  • 1 replies
  • 0 kudos

App store "what's new" link broke

After the update just now, on the about section of the home app, there is a link to see what's new....except that it's broke and the support email address also comes back with "no longer monitored" You can see the screenshots here:https://photos.app....

TheButler by • Community Member
  • 490 Views
  • 4 replies
  • 0 kudos

Google Home cannot control Hive devices

I have used the hive app for years to control lighting and my thermostat via Google home.It is now showing all devices as offline.The nest app is fine and I can control from there but the voice control via Google home is broken.I have reset the route...

Google home app saying no default

Just wondering if anyone can help. The Google Home app says no default music service when I try to connect Apple Music to Sonos speakers. When I ask it to play a song, it will say okay playing on Apple Music and not play anything. I have restarted th...

Ben07 by • Community Member
  • 271 Views
  • 1 replies
  • 0 kudos

Smart tv says google cast has been disconnected

Hi I am new to this but I have a new Smart Tv, originally it was showing up with cast button on mobile phone. Now it says google cast has been disconnected. it is on the same wifi network, I have restarted both but nothing. I have deleted my app & re...

ML72 by • Community Member
  • 2033 Views
  • 1 replies
  • 0 kudos

Resolved! 2 step verification

We have a Nest (thermostat) account. We have been migrated to 2-Step Verification. My wife and I both access the app. My wife has given her iPhone phone number for identification. When we access the account the code we revceive will go to my wife's p...

Berkshire by • Community Member
  • 348 Views
  • 1 replies
  • 0 kudos
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