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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Resolved! "Timeout" when pausing casts from phone to speakers

HiHope someone can answer/help with this. I use my phone to cast podcasts and music to speakers. But sometimes the Chromecast "connection" stops when I have paused the podcast/music. And I have to "restart" the casting to the speaker/group again. Thi...

ugreen13 by • Community Member
  • 622 Views
  • 10 replies
  • 0 kudos

Unable to logon to Nest account

I am not able to get Nest to send a reset password to my email address. (# ) I have been using the user name (# ) and the password but I am either locked out or for some reason the password isn't working.

mrb767 by • Community Member
  • 294 Views
  • 2 replies
  • 0 kudos

Nest thermostat account issues

I have 2 nest accounts for 2 homes ( control4 wouldn’t work if all stats on one account) To change homes I have to log out of one nest account than back in using the other email. How do I get both accounts on my iPhone - going to Google confused my c...

skipdmsi by • Community Member
  • 276 Views
  • 5 replies
  • 0 kudos

Resolved! Add Google Home Panel to Google TV

I have a Sony Bravia X90J that is a Google TV that I cannot get the Google Home panel to show up. I am in the Google Home Public Preview, The panel has previously shown up, but now no longer does. My reason for wanting to see this is because I recent...

Stuck on 'looking for devices'

I had a google speaker/screen and doorbell all connected and working, then my wifi got changed. Now i can't connect the devices.I have gone in to the devices in google home and 'forgot network', I have removed the devices, I have done a factory reset...

Monthly emails

Morning everyone ,i have a Nest E ,its great,i used to get emails to my Gmail email account every month saying about my usage, it stopped ages ago infact no emails regarding Nest at all, toggle on as far as i can see blue light up any other suggestio...

MRTCB by • Community Member
  • 597 Views
  • 12 replies
  • 0 kudos

Control de dispositivos hogares distintos

¿Por qué puedo activar y desactivar dispositivos del hogar B desde el hogar A en la aplicación Google Home y viceversa, si ambos están configurados como ubicaciones y hogares distintos?

Lordbjorn by • Community Member
  • 167 Views
  • 1 replies
  • 0 kudos

Home app camera issues on home network

I’m using a Nest Wifi Pro to stream a Nest Cam (indoor, wired) for monitoring my child on my phone or Nest Hubs. Recently, I’ve encountered an issue where the app fails to refresh, showing “Unable to communicate with your network” or “Router is offli...

yoshinobu by • Community Member
  • 209 Views
  • 1 replies
  • 0 kudos

Resolved! Camera Live stream

Can we get a new category in the Home App where we can choose what we share and not just give full access to every member?! I would like to enable SOME people to view my cameras.. but not be able to change settings or accidentally remove something fr...

Resolved! Caller does not have permission

I’m struggling to set up Google Nest thermostat. Followed all instructions but got blocked by “the caller does not have permission”. What can I do?

JennyBean by • Community Member
  • 1493 Views
  • 12 replies
  • 0 kudos
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