03-07-2025 05:02 AM - edited 03-07-2025 05:07 AM
Hi: Google Cameras show a color pixelated screen when looking at recorded thumbnail video. So as I'm looking at recorded videos, I'll be scrolling through the small thumbnails and the video goes all pixelated with several different colors. If I wait a moment the video displays on my I- phone. I'm also not able to scroll through past videos and watch in real time. In other words, the video that has been recorded does not show motion, it appears to freeze and then load. It's like the streaming video stops working. Everything was fine for the last 2 years. Started after a new software upgrade. I have the 60 day subscription with 10 days at 24/7 video. At present the Google Home app is version 3.29. I have pictures, but not sure how to post them.
Seems like a Streaming issue from the Google home app server. I'm on 1GB fiber. Never had issues since cameras were installed. Just the past month.
Thanks for any help
03-10-2025 12:11 PM
Hi Chuckies,
Thank you for posting in the community. I understand that when you scroll back in the video history, it shows a pixel image with different colors. I apologize for any inconvenience caused. I'm happy to help you!
To help me find the best solution, I'll need to ask you a few questions:
For now, I'm suggesting you leave Public Preview and see if the inconvenience persists, to attach a picture, you need to click on reply > photos icon > select the picture.
Keep me posted.
Best regards,
Rusell.
03-26-2025 11:56 PM
Hi Rusell: Sorry for not getting back to you sooner. Thank you for your reply. The cameras are back to normal. I did the latest upgrade to the home app and everything is back to working normal. Thanks again.
Here is the answer on the question for future reference:
Camera are Google indoor/outdoor with power cords connected. Model #
03-27-2025 10:26 AM
Hi Chuckies,
Thank you for the update. I'm glad to hear that the inconvenience has been resolved, and I appreciate you responding to the questions.
If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
Best regards,
Rusell.