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Best Alternative to Nest Cameras - that don't log you out every minute

RajD1
Community Member

Given the responses from Nest/Google regarding the constant frustration of being logged out every minute - I am looking to replace my entire setup. I don't like being gaslighted by customer service like "Brad" in the other threads on this issue. 

Their response has been to blame users and devices when they know it's an issues and plainly can't be bothered. I can move elsewhere and get poor service for less money. Nest has become a joke and they know it. Camera innovation has been incredibly slow and their software is awful and clearly not supported for bugs. 

Total waste of time. Recommendations welcome. Equally if anyone has fixed this issue - it is also welcome. Responses from Nest telling me to update my phone... are not. 

10 REPLIES 10

Ebedia
Community Specialist
Community Specialist

Hi RajD1,

 

Thanks for posting here in the community. We know where you're coming from and we'd like to know what you mean when you say that you're being logged out every minute. Are you referring to the Nest app or Google Home app? Does the app always ask you to sign in every time? Also, your concern about us recommending an alternative camera, we can't recommend any other brand because we're not trained with them and we hope that you understand that. Let us know if you have more questions in mind.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey RajD1,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,
Emerson

RajD1
Community Member

Hi there,

it’s the nest app. It asked to sign in every few seconds it just signs out and then sometimes signs back in automatically and then sometimes you have to sign in manually all over again. It’s a very well reported fault so there is no point asking these questions. Just fix it. The app and service that people pay a lot of money for is flawed and Google can’t be bothered to do anything about it. 

Ebedia
Community Specialist
Community Specialist

Hello RajD1,

 

Thanks for getting back to us. I know that this hasn't been easy for you. Could you tell us what other troubleshooting steps you've done so far? Just in case you didn't do it yet, I would recommend you to reinstall your Nest app. Also, just to isolate the issue try using a different mobile device and sign in your same Nest account. You may also try your web browser and go to https://goo.gle/2qjvVSU sign in with Nest and update us here in this thread.

 

Regards,
Emerson

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

RajD1
Community Member

Hi there, I’ve not replied as you’ve responded in the same way as the other numerous threads about this topic. It’s a problem with your app, on all platforms on many devices. Your dev team know there is a fault but have said it is not a priority to fix. Stop putting the onus on users to report stuff you know is useless and then try and shut down a community thread that is here for others to discuss. It’s not a support ticket that needs shutting down. It’s a community thread for others with the same issue to discuss if they want.

Push your devs to do some work and then you can close down these types of conversations. 

Mlabrador
Community Specialist
Community Specialist

Hi RajD1, 

 

We appreciate your honest feedback and we'll make sure to learn from it in the future. We're sorry if we have to close the thread early since we do a little bit of housekeeping. 

 

We still want to make it up to you. Kindly fill out this form so we can take a closer look into this and assist you further.

 

 

Best, 

Nikki 

Azarco
Community Specialist
Community Specialist

Hello there,

 

Checking back in — have you had the chance to fill out the form above? Let us know once you're done.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey RajD1,

 

It's us again. How's it going with your Nest Camera? Let us know once you fill out the form above so that we can assist you further.

 

Regards,

Alex