Bought new nest cameras and am unable to add them to the nest app

[MplsCustomer]

@andya143 

Unfortunately, Google Nest decided to make its new cameras and doorbells (those released starting in the fall of 2021) work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com web page, while our older Google Nest cameras and doorbells are still administered and receive notifications in the Google Nest app.

Google Nest's General Manager and Vice President posted this justification for this 2-app approach back in Sept. 2021; there has been no update since: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[aatienza]

Hey andya143,

Appreciate the help, MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[aatienza]

Hey andya143,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[andya143]

Well unfortunately I reached out to Google and was informed there is no way to get the cameras synced with the nest app. I'm forced to use Google home. Which is inferior by far to the nest app.

[aatienza]

Hey andya143,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://bit.ly/3h9zod5 for any updates.

Check out this link on how to file feedback.

Thanks,

Archie

[aatienza]

Hey andya143,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve