Hello Mark531,
Thank you for letting me know about your Nest Camera problem. I’m here to help you get your Nest camera back on your new account. For transferring a Nest Camera from the Nest app to a new account, you need to disconnect it from the power outlet for 48 hours, and after that, you need to connect it to a WiFi network. Try changing your WiFi network name and password, or turn off your WiFi router and used a mobile hotspot instead. Once you connect the camera to the mobile hotspot you can update the WiFi information on the Nest app:
Here are the steps to update the WiFi using the Nest app:
1. On the Nest app home screen, tap Settings .
2. Select Home info Home Wi-Fi help.
3. Select the offline camera.
4. Tap Start.
5. Tap Update settings and follow the on-screen prompt.
Regards,
Edmond
