10-09-2021 04:42 PM
In the past 24 hours something has changed within the google home app and now none of my routines work as there is no audio device selected and the app will not allow me to select one as all speakers are greyed out.
The speakers are working fine as I can stream/cast music to any of them this is only impacting the functionality of the routines.
I have already tried to reboot the network (which is google nest wifi) which has not resolved the issue.
I have tried to create a completely new routine but get the same issue.
I have tried logging in as different accounts on the home app and still get the same issue
I have tried different devices and still have the same issue
I have rebooted all of the speaker devices and still have the same issue.
I have checked and all my devices are running the latest version of the google home app. Last updated on the 29th September 2021
All devices are reporting they have the latest firmware
4 x Google Home Mini (Gen 1) System Firmware version: 264660
2 x Lenovo Smart Clock (Gen 1) System Firmware version: 260815
Google Nest Wifi 1 Router and 2 x Points (Gen 2) System Firmware version: 267572
I have a specific routine that I run every night which has worked without significant issue for well over 12 months until last night. Now because of this issue NONE of my routines function.
As prompted by Google I use these routines to automate a number of functions around my house due to heath conditions. Not being able to use this functionality is a major issue especially when it is caused by changes made that are out of my control.
I have spent a significant amount of time and money on Google products to supposedly have a seamlessly integrated system. This has been the cause up until recently when there have been a number of issues that really make me question if I will stay with the google ecosystem or move to another product.
Please advise on a solution to this issue (please do not provide the bulk standard response that has been provided to other users who have raised this issue). All relevant information has been provided above.
10-13-2021 11:25 AM
Sorry to hear about the issues you're having with routines within the app, I'm sure it's frustrating but I'm happy to help.
I appreciate you providing me with the troubleshooting steps you have taken. I understand you've tried to delete the routine and make a new one. Have you tried uninstalling and reinstalling the app?
Would you mind also providing feedback to our engineering team directly through this this link so that they can investigate this?
I look forward to hearing from you.
10-18-2021 08:45 AM
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
10-19-2021 10:57 AM
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,