Sorry to hear about your experience but thanks for reaching out.
A few questions — what specific Google or Nest device do you need help with? Is this the first time that you're setting it up on this WiFi network or has it worked before? Also, are you getting a specific message or code?
Tell me more and I'll be glad to dig deeper into it.
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.