Can’t Deleted A Device From “Linked To You”

[DanFromHR]

Hello,

I have a device called “Plug 1” in my “Linked To You” but I no longer have the device. When I try to “unlink” the device the system doesn’t come up as active and won’t unlink. Is there a way to remove this? I’ve deleted and redownload the app and signed out and signed back in. Nothing really works. 

 

[Azarco]

Hello DanFromHR,

That certainly hasn't been easy for you — let's sort this out.

Try assigning your plug to a room once done, check if you have an option to remove it. If the issue persists, create a new home structure and move your active devices there. 

Keep us posted.

Best,

Alex

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Alex.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie