Can't access account via app

[dniednagel]

I can't login to my Nest account via the app. I have the username and password saved, along with face recognition. Nothing works. I tried to reset my password but the system will not send me an email to reset my password so there is nothing I can do. I am able to login to Nest via my laptop so I can see that my email address linked to the account is correct. My password works to login to Nest via Google on laptop. But I cannot access the app via the app on my phone. Please help. Thank you!

[MplsCustomer]

@dniednagel 

Have you tried deleting and then reinstalling the Google Nest app on your iPhone?  You don't lose any settings when you do so; you just log back on with the same credentials.

If that does, maybe there's something else happening on your phone.

[GabrielaG]

Hi dniednagel,

Thanks for reaching out to the community. I'm sorry to hear you can't access your account via the app. I'm happy to help you right now.

I appreciate the troubleshooting steps you perform before contacting us. I recommend the steps listed below:

• Spam folder
• Promotions folder
• Junk or Trash if your email filters junk mail directly to the trash
• Check if you have blocked Nest domains. Some email domains may have an anti-spam feature that could block legitimate emails from Nest inadvertently. 
• If the issue persists after you follow the previous steps and you still can't receive emails, you might need to contact your ISP or email provider.

You can refer to this article to Troubleshoot 2-step verification.

Let me know how it goes.

Regards,

Gabriela