Can’t access my Nest account because of 2FA

[Colbyjb]

I recently tried to access the Nest app on my iPad but was not able to because of 2 factor authentication. I changed my phone number a few months ago and no longer have access to that phone number. When I try to access the account it kept telling me it sent a code to my old number. I called Google twice and was told to call my previous phone carrier to access the code, they just laughed at me. There is got to be a why to change a phone number on an account. Google has been no help and now I can’t use my thermostat remotely.

[David_K]

Much the same as Google accounts, if you no longer have access to the recovery method, it's highly unlikely you'll be able to prove ownership and recover the account. There are no workarounds because having them would defeat the entire purpose of 2FA in the first place. To change the phone number, you would need to be able to login and access the account. I appreciate it's frustrating however if we're being realistic, you may need to come to terms with the fact your Nest account isn't recoverable. 

As for restoring access to your thermostat, you can resolve that by factory resetting the thermostat and setting it up again with a new account.

Restart or reset a Nest thermostat - Google Nest Help
How to set up your Nest thermostat - Google Nest Help (Nest Thermostat E and Learning models)
Get started with your Nest Thermostat - Google Nest Help (Nest Thermostat 2020 model)

To avoid this in the future, be sure to set a recovery phone number and email address (preferably other recovery options too) but more importantly, be sure to keep them up to date.

Set up a recovery phone number or email address - Google Account Help

Hope this helps!

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to visit the link provided above. Please let us know if you still have questions in mind, as we'll be willing to assist you further.

I appreciate the help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi Colbyjb,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe