Can’t access my Nest account

[Stuffy1963]

I can’t seem to access my nest account.  I have a nest doorbell & smoke alarms which my app doesn’t see.  I never migrated my nest account to Google.  So now my doorbells not functional.  I’m assuming I should just start over from scratch & add the old nest products directly to my Google account?  But then do I need to climb up to my cathedral ceiling to add that alarm?  Thanks!

[MplsCustomer]

@Stuffy1963 

If you are suddenly not seeing your Google Nest doorbell and Nest Protects in the Google Nest app, the most likely reason is that you have somehow inadvertently logged in with a different account than the one on which those devices were installed.

[ByronP]

Hi Stuffy1963,

Thank you for reaching out to the community. I see you’re having trouble accessing your Nest account. It sounds like your Nest Doorbell and Smoke Alarm doesn't appear in the app even though the account never was migrated; now, the doorbell isn’t connecting, and you're determining if a factory reset is needed to add them to your Google account.

I understand how frustrating this must be, especially with the added effort of needing a ladder to reach the Smoke Alarm. I appreciate your insights,@MplsCustomer. Don't worry, I’m here to help.

To assist you better, please provide the following details:

• Which model of Nest Doorbell and Smoke Alarm do you have? (Here are helpful articles to check the Technical specs for Nest Doorbell and review which Nest Protect you have.)
• When did the situation first start?
• What specific error message or code do you see when attempting to access your Nest account? Please share a screenshot if possible.
• What is the make and model of your mobile device, and which operating system (Android or iOS) are you using?

Please keep me posted on your findings.

Regards,

Byron