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Can't change tracked device for presence sensing

Alex_
Community Member

Hello, 

I bought the new Pixel 6 Pro.
I use the google transfer "tool" to move my apps from my samsung to the pixel 6.
I deactivate the old presence sensing from the old phone.

I uninstalled home from the old device.
But still the presence sensing on my new phone is always displaying the Samsung device, not the pixel pro.

I tried to turn it ON/OFF but nothing that could help.

I finally decided to uninstall and reinstall the Home application and it solved the issue, it finally display the google 6 pro. It seems that using the transfer tool is messing up the data for the new phone.

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Alex_,

Please also go in to your Google Play device settings (link below) and mark your Pixel 6 Pro visibility as "show in menus" and uncheck your old Samsung phone.

https://play.google.com/settings 

 

Regards,

Cathal

Regards,
Cathal

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Cathal_S. Shoutout and huge thank you to Cathal_S for the help here. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Cathal_S. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS