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Can't choose Netflix profile

guyguy_at
Community Member

(PTAL at the email address I used to post this.)

I can not chose a profile for my Netflix account in the Home app. I tried on iOS and Android (on all versions I have access to).  The issue appears to be on Netflix's side so I think it's broken for everybody. Happy to provide screenshots etc.

 

Thanks, guyguy@

9 REPLIES 9

Azarco
Community Specialist
Community Specialist

Hey guyguy_at,

 

Thanks for reaching out.

 

Choosing a profile on your Netflix account isn't supported in the Google Home app. We're always looking for ways to improve and we'll take it as feedback. You can also send feedback on the Google Home app. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Best, 

Alex

guyguy_at
Community Member

Thanks for the reply! But it doesn't sound right. There is an affordance in the Google Home app specifically to select a Netflix profile. Why would that option be available if it is not supported?

Here is a screencap of the Google Home app showing where you can choose your profile: https://share.icloud.com/photos/09cOYu9osO1L5mule616YikuA

guyguy_at
Community Member

Here are Netflix's instructions which direct users to the Google Home app: https://help.netflix.com/en/node/55587

Azarco
Community Specialist
Community Specialist

Hey guyguy_at,

 

Sorry for the confusion.

 

The URL portal used to link your Netflix account with Google Home app is handled by Netflix, have you tried coordinating with them? Try reinstalling the Google Home app or use the Google Assistant on your iOS phone to link your Netflix account.

 

Let me know how it goes.

 

Thanks,

Alex

guyguy_at
Community Member

Hi, thanks for the response. The screencast I shared is from the Google Home app. Since the Netflix site fails to render correctly in the Home app, IMO it is likely that this is an issue that Google and Netflix will need to diagnose together.

Also - I also tried the iOS Assistant app  and the same behavior manifests.

Azarco
Community Specialist
Community Specialist

Hey guyguy_at,

 

Appreciate you for the updates. 

 

Have you tried resetting your Nest speaker or display? If so, we'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

 

Best,

Alex

guyguy_at
Community Member

Hi Azarco,

Thank you. Unfortunately, I did try resetting but it did not help.

I filled out the form, and referenced this thread. Happy to help however I can.

Thanks,
Guy

Azarco
Community Specialist
Community Specialist

Hi guyguy_at,
 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs. 

 

Thanks, 

Alex