Can't connect Nest to Home App

[JPelesti]

I have a Nest that was controlled on my Google Home app. I recently repaired my furnace and reinstalled the thermostat control wires. I then reset the Nest, connected to my Wifi, but my Home App will not synch with the Nest now. Any suggestions?

[MelbaDT]

Hey JPelesti,

Sorry for the delayed response but thanks for reaching out to the Google Nest Community. 

To confirm, are you logging into your Nest app using a migrated Google account? If yes, are you signed into your Google Home and Nest app using the same Google account? You might also want to check for other home/structures in your Google Home app if the thermostat is there. Check this out for the steps: https://bit.ly/38DScyu

Best, 

Melba

[Tygur33]

I lost everything I previously set up

[MelbaDT]

Hi Tygur33, 

Thanks for chiming in. Could you provide more information about what happened? What specific Google/Nest device are you missing on your Google Home app? Also, are you getting a message or a code when opening your app?

Best, 

Melba

[MelbaDT]

Hey Tygur33, 

Just checking back if you still need our help with your Nest devices. 

Best, 

Melba

[MelbaDT]

Hi JPelesti, 

Just checking back — how's your Nest thermostat now? Still need our help?

Best, 

Melba

[MelbaDT]

Hey there, since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future. 

Best, 

Melba

[JPelesti]

Melba,

There has been no change, the app still cannot connect to the Nest. I will try again today and note the error code.

-Joe

[Jake]

Hey JPelesti,

I wanted to jump in and see if you were able to obtain that error code? I am sorry for the frustration that has occurred as well. I would be happy to review and ensure all your devices are able to be seen in the app. Please let me know what troubleshooting steps you have already tried as well. Do you mind me asking if your router has both 2.4 GHz and 5 GHz bandwidth? There may be a chance they are connecting to the other bandwidth and that is why it could be showing not on the same Wi-Fi. Please let me know. 

Best regards,

Jake

[Jake]

Hey JPelesti,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

[Jake]

Hey JPelesti,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake