Can’t connect with my gmail. I need to make a new nest account

[kmcschooler]

I can’t connect my gmail account. I need to start a whole new account. I’ve tried for 3 days now. The house was getting cold so we had to connect it to my sons iPhone. I need to get it on my phone

[kmcschooler]

Hello?

[MplsCustomer]

@kmcschooler 

This is a Google Nest community forum that generally does not address access problems with Google Accounts. You could try the Google Account Help forum here: https://support.google.com/accounts

If you want some assistance in transferring your thermostat to another account, you could try contacting Google Nest Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hello everyone,

@kmcschooler, thanks for reaching out. I wanted to check if you still need help with this. Have you had a chance to see MplsCustomer’s response above? If yes, how was it?

While we don't support retrieving your Google password, we can point you in the right direction. Our friends at Google Account Help Community are the perfect folks to help you with it.

I appreciate your help, MplsCustomer.

All the best,

Lance