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Can't log into my Nest app after migrating to Google account

ASKnot4
Community Member

After migrating my Nest account to my Google account, I can access the account through a web browser, but I cannot log into that same account in the Nest App in IOS.  I can see the correct Google account and select it, but the log in screen does not proceed past that point.  No error message or time out occurs.  It just appears to hang.  I have tried deleting the app and reinstalling.  I have logged into other Google services from the device to check the account and password.  Google home is also installed on device and works fine for other services (except Nest).

How should I proceed?  Thanks for any suggestions.

Nest Google frozen login.jpg

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the login issues you're having, I know it can be confusing, but I'm happy to help. 

 

I would suggest reviewing this article as it has some great troubleshooting steps that you can take. 


Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS